Originally Posted by FadedMaster
I work for Geek Squad. It's not three trips. And it's not a value equal to the original purchase price.
This is how it works...
If the TV cannot be fixed (ie, the part is no longer available) it will be exchanged.
If there are three part replacements 30 days apart from one another, upon the fourth, it will be exchanged.
If the part is delayed for about 15 days from the order date (incorrect part shipped does not count), then that'll usually get it exchanged.
And of course there's always the company's discretion. Which usually comes down to the whole, if you've given us the chance to fix it, and it's been a month or somethin', and due to whatever complications, it still isn't fixed... most repair managers will exchange it out.
The set is exchanged for a comparable unit. If you decide to upgrade, then you pay the difference. This also consumes the plan, so the Black Tie protection plan is used up and all you have on the new TV is the manufacturer's warranty with the option to purchase another Black Tie plan.http://geeksquad.com/uploadedFil...conditions.pdf
I purchased an lcd set on September 15th and three days later back it went and at the store they wanted me to ship it to the Manufacturer.
I yelled a bit but then decided whats the point????
I took my lcd set and put it back in my SUV.
I went to a local TV News station and asked for a reporter that I know.
I gave a run down on the problem and reporter and cameragirl went with me back to the store.
I hauled the lcd out of my suv(right at the entrance) and again asked for the Store Manager and five minutes later as I again was hearing that I had to ship my set to the Manufacturer the reporter walks in and asks about the tv warranty.
Yep!! The Manager finished telling me that the shipping to Manufacturer was going to be done by them and to please pick out an equivalent value set
From then on I shop Staples, Walmart, Kmart, Target, Amazon, Parts Express, etc. for regular purchases.
That was September 2010.
Dumb me got convinced by my Son to lineup for Black Friday 2010 at WB.
There was a secret sale for a Toshiba laptop at 178 dollars so we printed it out and showed it but got told all out? All out of BF vouchers??
Hows that work?? that being all out?? we were FIRST! in the Black Friday line.
Well they made my Son cry thinking He was not going to get to buy any laptop( no Toshiba vouchers equals no purchase).
So I noticed the reporters van outside the store as we were leaving and explained the situation and marched back in.
Yeah my Son got his Toshiba laptop at last but only due to the reporter being there
So next year even for Black Friday I am lining up at either Target, Wallmart or Staples.
Why do I line up for Black Friday?
I.e. Toshiba laptop 178 versus 1500 to 2000(Liverpool and Palacio de Hierro are expensive around 16,000 to 21, 000 pesos)
PS3 300 dollars versus 700 dollars at Soriana(7500 pesos)
LCD 600 dollars versus 30,000 pesos (2,800 dollars)
I was first in line at CC in 2006, then first in line at Worst Buy every year until they swapped out the Store Manager for the "person" whos there now.
They have nothing I want to buy and neither are they the best.
Not setting foot inside Worst Buy again.