Originally Posted by psuKinger
FWIW, I doubt your struggles are unique to the Vizio (although you'd think good customer support would be able to help you out, anyway... but poor/uninformed customer support isn't unique to vizio either...).
The other poster's suggestion is a good one. My HTPC has two HDMI ports, too... one directly connected to the video card, the other i think linked directly to the motherboard. If you have two, try the other. If you can adjust pc settings, try to set PC settings so the *right* one is the one on the video card.
But please also check hdmi-cec. Most PC's don't like it. A lot of tv manufacturers have CEC enabled, out of the box...
Thanks psuKinger. I will check that out for sure today.
Yes I know that tech companies have this affinity for poor tech support but . . .
I think if Vizio had better software with this TV I wouldn't need tech support. It would have been a mute point. They have been penny wise and pound foolish with the software with this unit:
1) If they had a browser with this I wouldn't have to attempt a work around.
2) Now even the work around is a huge hassle with crappy handshake and may not be possible.
3) Then the tech support is crappy.
4) The picture settings are poor and now I have to search these forums for a way to make the picture look more movie like. Huge Fail and so many have complained about this and no software update. Too much goes on deaf ears with this company. I would have had updates on this model long ago.
I stream a lot and having a tv that cannot browse online is a huge minus in my book. The only reason I bought this tv is because of the reviews and the fact my old tv died. I have been holding out for better for years now. Vizio M65 for me was settling for now. I still don't know why it has taken like 20 yrs to put a motherboard into a tv to allow it to stream freely and to do it really well by now. The wait has been much too long and the prices much too high. I feel like this segment has been pulling consumers around by a brass ring in their noses. I have avoided that up till now but I feel a tug at my brass ring now.
I had heard years earlier from Costco tech support the tvs that came back the most were Vizio so I was not keen on Vizio's approach years earlier. Their track record is pretty spotty. But the reviews were so glowing and the price came down and no tv and I finally made the reluctant leap. I am pondering that decision right now.
I still have most of my 90 days to return this to Costco and buy the LG. These interactions with Vizio can be a deal breaker for me. I bought from Costco knowing I could return it and customer satisfaction is a big one with them and forces companies to step up or take the returns back.
This is not a toaster, I spent a lot of money on it and customer service with higher ticket items should be a priority with companies if they want to KEEP the sales. I sell online myself so I know how important customer service is. I want repeat business and bad reviews sting and I try to avoid them at all costs. Sometimes people can be unreasonable and there is nothing you can do about that. But when the issue is reasonable I will drop everything and fix it asap to show good faith and acknowledge the error on my part or improve on it based on recommendations. Pretending everything is ok is insulting to the consumer and makes the manufacturer look inept. Right now you don't have to have super duper products but a good one and you can gain customer loyalty by showing you care and will fix it right now and next time you make something you make sure you avoid those issues. I have followers who appreciate this and I did it because as a consumer I value that in a big way. Also either the cream floats to the top or crap does. How a company is run from the top down creates the climate below. Right now I don't feel that cream is floating to the top with this company. I didn't mind having to call Vizio but I did mind that when I did I was treated like crap. I think my reviews should counter balance all the hyper marketing out there for this brand let alone this model.
I think this thread should be moved to Vizio or M65 so folks who have this tv or thinking about this tv understand the pitfalls and know what they are up against with this model if they think they can just plug and play and use it as a monitor.