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Join Date: Jan 2005
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Originally Posted by Twinmama
I have one year old twins and one of them grabbed our universal cable remote and messed up our tv. Now, we have a picture but no sound. Please help me! I called Dynex tech support and they were of no help. We can't really afford a new tv or tech support so I am hoping that someone here can help me.
I assume you already tried the small "mute" on the universal remote. My wife, a non-techie is like a toddler at times randomly blindly pushes buttons without looking and then I have to troubleshoot/correct.
Also, take your universal remote and remove the batteries and re-insert them to try and refresh the remote as I don't believe it is a smart device with memory when it's power source is removed unless the TV Cable box holds onto it and in such a case you may have to disconnect it and have it go through it's reset programming process and wipe whatever mute command has been activated.
Most TV's have a factory reset in the menu, drill down into your TV Remote Menu system to see if it permits factory default resetting and also with the TV's sound settings to see if anything is grayed out. I believe Dynex is a budget brand that should have pretty basic settings.
If none of this works then use the internet to query your Carrier (Comcast or other) Help Section remote on lost audio.
We're flying blind as to your remote type and carrier so just offering up some troubleshooting scenario's until one works. A bad or loose cable can also impact audio as well - reseating can help just in case it's not the uni-remote.
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Last edited by westa6969; 12-26-2014 at 06:14 AM.