Originally Posted by nnarum23
Hey guess what, these bundles are intended for people who don't have a 360 hence not needing a power adapter for an old system.
Originally Posted by bassmonkeee
No, they didn't. You simply expected something that you had no real reason to have expected to be included.
Originally Posted by Cool Face
^agreed with formula. at best ms just didnt label the combo box properly. maybe they should just put out a big ol sticker saying "We're selling this as a bundle cause we want you to play this kinect camera with this console!".
plus you're already saving $50 off the price of a kinect camera alone... use that $50 to buy the power supply!
My frustration comes from the fact that PRIOR to pre-ordering, I asked XBox Support reps multiple times if the 250GB S / Kinect bundle would come with the power adapter needed to use Kinect on my other, older consoles. EACH time I was told "YES".
I asked via the XBox forums (and got responses from MS support reps). I called in to 800-4-my-xbox (twice) and I even asked via Twitter @XboxSupport...
So - that is where my particular frustration comes from. I was *not* looking to save a buck by buying a bundle. All of the standalone Kinect pre-orders were sold out everywhere, so the only option left was the bundle.
Knowing that I would need the power supply for my other 360's, I started asking through their various support channels. Like I say - I asked multiple times because each time they gave me what felt like wishy-washy script answers. But, seeing as they all came back and said yes, I went ahead w/ the Amazon pre-order.
Late Wed, after the order shipped, the first unboxing video actually showed up on Youtube (250gb unboxing) and that was when I noticed it did not have the power supply.
At that point I went back to XBox Support to see what I could do to get a power supply - because at that time (late Wed and early Thurs) they were not even offering the power supply for sale separately. Initially they're only answer was that I'd have to send the bundle back once it arrived and then buy each separately.
Eventually, after having the calls escalated, I was able to talk them in to selling me a power supply. BUT, before they would do so, they wanted me to wait for my bundle to arrive so that they could verify the serial numbers of both the console and the kinect.
My point is, as long as they were verifying serial numbers, they could have verified the other consoles in my home and worked with me a little. Like I say, I couldn't even get them to overnight the power supply to me (on my dime!!).
So, yes, it was (still is cuz I have no power supply yet) pretty frustrating. At a minimum, they can add a little disclaimer to their bundle pages saying that a power supply will be required to use on older consoles, because on the kinect pages they specifically call out that you can use the kinect on older consoles.
Look, if you had done your due diligence ahead of time, went straight to the source(s) to confirm, and then found out - after dropping $400 - that you didn't get what you expected, you wouldn't be a little annoyed?
It was poor customer support all around by MS on this one...